The time it takes for a child to progress varies. Each child develops at their own pace, and progression depends on their current level. You can ask for your child to be evaluated during their lesson at any time. Our front desk staff can provide you information on what your swimmer needs to do to reach the next level.

This varies for each child. Consistent practice and attendance are key factors in achieving swimming proficiency and water safety.

Children can be enrolled as young as 2 months old. We offer baby lessons for ages 2 months to 3 years, and group lessons from age 3 through adulthood.

Parents are not required to be in the water with their child after the age of 3. Upon turning 3, we will schedule a trial in a group class to evaluate if the child is ready and safe to participate without a parent.

Your swimmer might have different coaches from time to time. Sometimes our swim instructors will need time off. At AQUAfin, all staff are trained and certified in-house, ensuring consistent teaching according to our AQUAfin curriculum with weekly focus cards. This ensures continuous progress for your swimmer.

We cannot guarantee specific coaches as it depends on availability and the coach’s schedule. However, all our coaches are highly trained and exceptional.

Swimming requires repetition. Practicing the same drills repeatedly helps swimmers master their skills.

We group swimmers based on skill level, not age. All swimmers in a class have similar skill levels. If you wish to change classes, we can assist you.

If you are unable to get in the water with your child, another adult or guardian is allowed to get in for you. We cannot guarantee that one of our coaches will be available to accompany your child in our parent and baby lessons.

If your child has not had an accident in the past 6 months, they may swim without a diaper. However, there is a $300 fee if an accident occurs and they are not double diapered.

If your child is experiencing parent attachment issues (up to 4.5 years old), consider enrolling them in a Parent and Flipper Transition class until they are more comfortable in the water without a parent.

Your swimmer has to be at least 3 years old in order to attend our group lessons without the parent. This policy is meant to keep all of our swimmers safe and all lessons running smoothly.

We do not offer a military discount.

Yes. We totally understand that life gets busy! If you need to stop swim lessons, please submit a request at least 30 days in advance through your iClassPro account (either the app or the online portal).

Please note: We’re only able to process drop requests through iClassPro, we can’t accept them in person, over the phone, or by email.

Once your drop request is submitted and approved, your child’s last class will be 30 days from that date. We’ll make sure your next month’s tuition is prorated based on your final class date.

Example: If you submit your drop request on April 18, your last class will be May 18. When May tuition is processed, you’ll only be charged for the classes from May 1–18.

Once you are ready to resume class, just give us a call, stop by your location, or go online to re-enroll. It's that easy!

Life happens, and we get it! That’s why we’re giving you up to 12 makeup tokens per year to keep your child’s swim progress on track.

You must mark your child absent at least 24 hours in advance to receive a makeup token through the iClassPro customer portal or phone app.

For more information, please reference the policy section within the iClassPro customer portal.